Universal TV RemoteLanguage
Effective Date: October 8, 2026
Privacy Policy
CodeMatics Services Pvt. Ltd. develops and operates the Universal TV Remote Control app and the Universal TV Remote Control website.
This Privacy Policy explains how information may be handled when you use our Website or App.
By using the Website or App, you agree to the practices described in this Privacy Policy.
1. Information We May Handle
The information handled by the Website or App depends on how you use our services and the features available on your device.
Information You Provide
You may voluntarily provide information when you contact us for support or other purposes. This may include:
- Your name
- Email address
- Information included in your message
- TV brand, model, or device information you provide when requesting support
We use this information to respond to your request and provide customer support.
Device and Technical Information
When you use the App, certain technical information may be processed by the App, your operating system, or third-party services used by the App. This may include:
- Device type and model
- Operating system and version
- App version
- Device or advertising identifiers
- Basic diagnostic or crash information
- Technical information required to operate and improve the App
The specific information available may vary depending on your device, operating system, region, and the features you use.
2. Device Permissions and Local Network Access
Universal TV Remote Control requires certain device capabilities or permissions to provide its remote-control functionality.
For example, Smart TV control may require access to the local network so that the App can discover and communicate with compatible devices on the same network.
Depending on the device and features being used, the App may also request permissions such as:
- Local network access
- Microphone access for supported voice-control features
- Other device permissions required by a particular feature
Permissions are controlled through your device's operating-system settings.
The App does not require access to your personal content simply because a device permission exists. Where a feature processes information directly on your device, that processing may occur locally.
3. How We Use Information
Information may be used to:
- Provide and operate the Website and App
- Enable TV discovery and remote-control functionality
- Respond to support requests
- Diagnose technical problems
- Improve App performance and reliability
- Understand general App usage and performance
- Maintain and improve our services
- Detect, prevent, or investigate misuse
- Comply with applicable legal requirements
We do not sell personal information.
4. Advertising and Analytics
The App may use third-party advertising or analytics services.
These services may process information such as device or advertising identifiers and other technical information for purposes such as:
- Delivering or measuring advertisements
- Understanding App usage
- Measuring advertising performance
- Preventing fraud or abuse
- Improving service performance
The availability and use of these services may vary according to the App version, device, operating system, region, and other factors.
You can manage certain advertising and tracking preferences through your device settings where supported.
5. Third-Party Services
The Website and App may use third-party services to provide functions such as advertising, analytics, diagnostics, app distribution, payments, or other technical services.
Third-party services operate under their own privacy policies and terms. We do not control the privacy practices of third-party services.
The App is distributed through platforms such as Google Play and Apple's App Store, which may process information according to their respective privacy policies and terms.
6. App Store Purchases
The App may offer in-app purchases or paid features.
Payments made through Google Play or Apple's App Store are processed by the respective platform. We do not directly receive or store your complete payment-card information through the App.
Information relating to purchases may be processed by the relevant app-store provider according to its privacy policy and terms.
7. Website Information and Cookies
When you visit our Website, certain technical information may be processed automatically, such as browser type, device information, pages viewed, and general usage information.
The Website may use cookies or similar technologies for functionality, analytics, preferences, or other website operations.
You can manage or block cookies through your browser settings. Disabling certain cookies may affect some Website functionality.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information handled through our services.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information.
9. Data Retention
Information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, responding to requests, maintaining security, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
10. Children's Privacy
Our services are not intentionally designed to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us so that we can review the request and take appropriate action where required by applicable law.
11. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is processed
Some rights may be subject to legal limitations or verification requirements.
To make a privacy-related request, contact us using the details below.
12. International Data Processing
CodeMatics and the third-party services used by our Website or App may process information in countries other than your country of residence.
Where required by applicable law, appropriate safeguards are used for international transfers of personal information.
13. Links to Other Websites and Services
Our Website or App may contain links to third-party websites, app stores, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites and services. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.
We encourage you to review this page periodically for the latest information.
15. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
CodeMatics Services Pvt. Ltd.